Are my documents uploaded anywhere?
No. Everything happens on your iPhone. Plainly has no server and no account. You
can put your phone in airplane mode and it still works.
Why does it say "Basic extraction" instead of "On-device AI"?
Full plain-English explanations use Apple Intelligence, which needs an iPhone 15
Pro or newer with Apple Intelligence turned on in Settings. On other iPhones,
Plainly still finds the key figures and flags common terms, but it cannot write
the summary. If you have a supported iPhone, check Settings, then Apple
Intelligence and Siri.
It says the model is still downloading.
Apple Intelligence downloads its model the first time you enable it. This usually
takes a few minutes on Wi-Fi. Plainly will use the full explanation as soon as it
is ready.
The scan missed some text.
Try again with more light, hold the page flat, and fill the frame with the page.
Very small print and handwriting are the hardest cases.
Can I scan more than one page?
Yes. The scanner captures multiple pages in one go, and Plainly analyses them
together.
How do I cancel?
Open the App Store, tap your photo, tap Subscriptions, then Plainly. Deleting the
app does not cancel the subscription.
How do I get a refund?
Refunds go through Apple at reportaproblem.apple.com.
Can I trust the explanation?
Treat it as a well-informed first read, not a final answer. It can misread text
and it can be wrong. For anything that matters, check the original and speak to a
qualified professional.
tanzilbaghoor@gmail.com
We aim to reply within two business days.